Support
Need help? Email cameron.w.cooper@gmail.com. Include your device model and iOS version and we'll reply, usually within two business days.
Getting Started
Preplate helps you plan meals around your macro targets, keep your recipes in one place, and turn a week's plan into an aisle-by-aisle grocery list. On first launch you'll set your calorie and macro goals; you can change them any time in Settings → Edit Profile.
Common Questions
How do I log a meal?
Tap the green + button on the Dashboard, or tap any meal row (Breakfast, Lunch, Dinner, Snacks). You can search a food database, scan a barcode, photograph the meal, describe it in plain language, or enter the numbers manually.
Does Preplate work with Apple Health?
Yes. Every food you log is written to Apple Health as a Food entry with its calories and macros. Preplate can also read your steps, active energy, and body weight — that's off by default and can be turned on in Settings → Apple Health. You can review or revoke access any time in iOS Settings → Health → Data Access & Devices → Preplate.
Which grocery stores are supported?
Shopping by physical store aisle uses Kroger's store data, so only Kroger-owned stores can be selected — Kroger, Ralphs, Fred Meyer, King Soopers, Smith's, Fry's, QFC, Dillons, and other Kroger banners. Other chains aren't supported. You can still use the standard shopping list, grouped by category, at any store.
How do I restore my Premium purchase?
Settings → Preplate Premium → Restore Purchases. Be sure you're signed into the same Apple ID you originally purchased with.
How do I cancel my subscription?
Subscriptions are billed by Apple, not by us. Open iOS Settings, tap your name, then Subscriptions, then Preplate. Cancelling stops future renewals; access continues until the end of the paid period.
My data isn't syncing between devices.
Preplate syncs through your private iCloud account. Check that both devices are signed into the same Apple ID and that iCloud Drive is enabled in iOS Settings → your name → iCloud. Sync usually completes within a few seconds on Wi-Fi.
How do I delete my data?
Deleting the app removes everything stored locally. To remove iCloud data, go to iOS Settings → your name → iCloud → Manage Account Storage → Preplate → Delete. See the privacy policy for details.
Report a Bug or Request a Feature
Email cameron.w.cooper@gmail.com. For bugs, tell us what you did, what you expected, and what happened instead — screenshots help.